MOTORWEB - CANCELLATION AND RETURN POLICY

ORDER PROCESSING
Your order will be processed immediately upon placement, and an authorization will be taken on your credit card for the amount of the order. For your protection as well as ours, we thoroughly screen every order for possible fraud. This may include a phone call to the telephone number on file with your credit card issuer to verify the order.

The majority of products will be shipped within three (3) business days. If for any reason we cannot ship your order within this time, we will contact you using the contact information you supplied on your order, and an ETA will be communicated accordingly.

Please note that all orders over $500 will require an adult signature upon delivery.

ORDER CANCELLATION
If you request cancellation of your order and we are able to stop shipment when a third party supplier is involved, you will be charged a handling fee of $15 or 10% of the order value whichever is greater. After we receive your cancellation request, your payment will be refunded within five (5) business days if shipped directly from MotorWeb, Inc. or within five (5) business days after we receive confirmation of successful cancellation when a third party supplier is involved. Special exclusions apply to "special order" and build to suit items. See below for important details

If you cancel your order after it has shipped, you will be charged a restocking fee of 25%. Additionally, unless you are returning an item because of a MotorWeb processing error, you will be responsible for shipping the product back to us via insured ground service. Your payment will be refunded once we receive the product in good condition. "Special order" and "build to suit" items and items are non returnable. See below for important details.

DAMAGED SHIPMENTS
We ship all orders securely packed in sturdy packaging. However, from time to time, items may be damaged in transit. Therefore, you must inspect your shipment for damage before accepting it. If damage is evident, be sure to open the box and thoroughly inspect your item prior to accepting the shipment. If you discover shipping damage after you have accepted a shipment you will need to file a claim directly with the shipping company.

RETURNING MERCHANDISE
You have thirty (30) days from the date of shipment to return an item. After an RMA (Return Request) has been created, customers will have an additional 30 days to ensure the item is received by MotorWeb, after which no returns will be accepted. After the return period has expired, you must contact the manufacturer directly for warranty service. All returns are subject to a restock fee of 25% unless specified otherwise

To return an item, please do the following:

• Email our customer service department at returns@motorweb.com and ask for a Return Merchandise Authorization (RMA) number. This number is required for all returned merchandise; without one, there may be a long delay in processing your return. Your email must contain the following information:
  • Your order number (very important!)
  • Your name and address
  • A telephone number where you can be reached during business hours
  • The item you would like to return
  • A detailed description of the problem
  • If possible, photographs of the damaged item
  • A request for either an exchange or a refund
• Once you receive your RMA number, please store it for future reference.
• Pack the item in its original packaging with all instructions, warranty cards, and any attachments. All parts must be complete, uninstalled, and undamaged. Disassembled, damaged, previously installed, and custom parts cannot be returned.
• Put the RMA number on the shipping label and ship the item to the address you received with your RMA number via insured ground service. You will be responsible for all return shipping charges.
• If we shipped you a wrong item, we will exchange it at no cost. A restock fee does not apply when incorrectly shipped merchandise is returned. To expedite this and ship the item out right away, we offer a rapid exchange program where we charge your credit card for the replacement item and ship it to you immediately. We then refund your card when we receive the original item in good condition.After 30 days, all sales are considered final, and there can be no refunds or exchanges. Additionally, if a part has been installed or altered in any way, the sale is final, and the item cannot be returned for a refund.

RETURNS POLICY FOR SPECIAL ORDER/BUILD TO SUIT ITEMS
Products identified as "special order" or Build to Suit items are not returnable. Additionally, orders for "special order" or "build to suit" items may not be canceled under any circumstances once your order has been accepted. Other exclusions or conditions may apply to "special order" or Build to suit" items; please read the product description carefully. Special order or build to suit items include any item not included in our current product offering, turbo chargers and turbo kit, super chargers and Wheel & Tire Combinations

REFUNDS
Your credit card will be refunded (less any applicable restocking fees) within five (5) business days of our receiving your returned merchandise. In the event of cancellation your credit card will be refunded (less any applicable restocking fees) within five (5) business days after we receive confirmation of cancellation when a third party supplier is involved. Please note that your credit card issuer may take additional time to return the funds to your account.

WARRANTY
All original manufacturer warranties apply. We offer absolutely no warranties, implied or otherwise, of merchantability or fitness for a particular purpose or application. We will not be responsible for incidental or consequential damages, property damage, or personal injury damages, to the fullest extent permitted by law.

USE DISCLAIMER
All products sold by Sport Compact Only are intended for off-road and/or show use only. Additionally, many products are not for use on pollution-controlled vehicles. Check your local laws for any applicable use restrictions.

ITEMS SHIPPED VIA FREIGHT CARRIER
We strongly recommend that oversize items (such as hoods, body kits, fenders, etc.) originally shipped via freight carrier be returned via MotorWeb's preferred freight carrier. If you must return such an item, please contact Customer Service and your customer service representative will make arrangements for your item to be picked up.

** Please read the "Terms of Use Agreement" for more detailed information regarding Sport Compact Only rules and policies.